Effective 18 September 2026
Privacy Policy
Refined Menu respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard information when you visit our website, make a reservation, dine with us, or enter our real physical casino.
This policy applies to all personal information collected through our website, in person at our Dunedin restaurant, or via phone and email. We comply with the New Zealand Privacy Act 2020 and its Information Privacy Principles. By using our services, you agree to the practices described in this policy.
Refined Menu is located at 41 George Street, Dunedin Central, Dunedin 9016, New Zealand.
Information We Collect
We collect information you provide directly, such as your name, contact details, reservation preferences, and payment information. We also collect information automatically when you use our website, including IP address, browser type, and pages visited.
- Reservation details: name, phone number, email, date, time, party size, and dietary requirements.
- Casino entry: proof of age (18+) and identification as required by New Zealand law for a real physical casino.
- Payment information: processed securely by third-party payment providers; we do not store full card numbers.
- Website usage: cookies, analytics data, and device information.
How We Use Your Information
We use your personal information to provide and improve our services, manage reservations, ensure a safe and enjoyable dining and casino experience, and comply with legal obligations.
- To process and confirm restaurant reservations.
- To personalise your dining experience, including dietary requirements.
- To verify age and identity for entry to the real physical casino.
- To send you promotional communications if you have opted in.
- To improve our website and services through analytics.
Disclosure of Information
We do not sell your personal information. We may share your information with trusted service providers who assist us in operating our restaurant and casino, such as reservation platforms, payment processors, and IT support. We may also disclose information when required by law.
Service providers
Reservation systems, payment gateways, and email marketing platforms may process personal information on our behalf under strict confidentiality obligations.
Legal authorities
We may disclose information as required by New Zealand law, including for casino regulatory compliance.
Business transfers
In the event of a merger or acquisition, your information may be transferred as part of the business assets.
Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These include encryption, access controls, and staff training.
All data is stored on secure servers with restricted access. Payment information is processed by PCI-compliant third parties, and we regularly review our security practices.
Your Rights and Choices
Under the New Zealand Privacy Act 2020, you have the right to access and request correction of your personal information. You may also withdraw consent for marketing communications at any time.
- Right to access: request a copy of personal information we hold about you.
- Right to correction: request correction of inaccurate information.
- Right to withdraw consent: opt out of marketing emails.
- Right to complain: contact the Office of the Privacy Commissioner if you are not satisfied.
Casino-Specific Privacy Considerations
Our real physical casino operates within the restaurant premises and is subject to New Zealand gambling regulations. We may collect additional information for age verification, responsible gambling, and security purposes. This information is handled with the same level of care as all other personal information.
- Age verification: we require proof of age (18+) for casino entry.
- Responsible gambling: we may keep records to support responsible gambling practices.
- Security: CCTV may be used in casino areas for safety and regulatory compliance.
- No online gambling data is collected.
Contact Us
If you have any questions or concerns about this privacy policy or our privacy practices, please contact us using the details below.
- [email protected]
- +64 3 929 5846
- 41 George Street, Dunedin Central, Dunedin 9016, New Zealand
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Material changes may be communicated via email or website notice. The effective date at the top of this page indicates the latest revision.